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For telephone service connection, customers must pay an installation fee of $35 in Arizona/$25 in Idaho, and provide one of the following:

1. Positive credit reference (copy of current or recently paid phone bill)
2. A $50 deposit

The installation fee and deposit, if required, must be paid prior to the connection of service.

Monthly local service charges will be billed during the next regular billing cycle. Depending upon the service connection date, the first statement could include prorated charges from the date of connection through the end of that month. In addition, because local service is billed in advance, the statement will also include the local service charges for the billing month. Customer service representatives will be happy to answer any questions regarding billing.

Reminder notices are sent to customers if payment has not been received by the 20th of the month. If payment has not been received by the end of the month, the customer will receive a disconnect notice. The date of service termination will be printed on the notice. If service is terminated, prior to restoration of service, the customer will be required to pay all past due and current charges, plus a reconnect fee.

MTE's responsibility is to provide dial tone to the Network Interface Device (NID) on the exterior of the business or dwelling. Connecting to the NID, interiorly, will be the responsibility of the customer, as will all wiring, telephones, computers, data, video, or other equipment.

The US Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, religion, age, disability, political beliefs, sexual orientation, and marital or family status. (Not all prohibited bases apply to all programs). Persons with disabilities who require alternative means for communication of the program information (i.e. Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD.)

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326 W. Whitten Building, 14th and Independence Ave, SW, Washington DC 20250-9410 or call 202-720-5964 (voice and TDD.) USDA is an equal opportunity provider and employer.

As a recipient of federal loans and funding, MTE is required to identify and document as accurately as possible, the racial/ethnic data on the eligible population in our service areas. Please assist us in this data collection by selecting the appropriate group below.

PLEASE NOTE: Your response is optional. The information you provide will be used only for Federal Government reporting purposes. Should you have any questions, please contact the business office of MTE at 208-355-2211 or 800-462-4523.

MTE collects information such as particular services used, numbers called, frequency and duration of calls and billing records regarding the use of the telecommunication services that customers purchase from us. The company collects this information (CPNI) in order to provide the services requested and bill appropriately for services rendered.

MTE may use customer information without customer consent to market enhancements to services already used. For example, the customer purchases basic local phone service. The company does not need the customer's consent to use customer information to attempt to sell voicemail or caller ID service. However, MTE must have on file, the customer's completed "Opt-out" or "Opt-in" consent form before sharing customer information within the company in order to sell services the customer does not already have; for example, attempting to sell long distance service to a customer who has only subscribed to local service. If MTE uses customer information for other marketing strategies, consent must be given.

The customer has a right to the confidentiality of his or her information and MTE has a duty under federal law to protect that confidentiality. The customer has a right to consent (Opt-out), or to oppose (Opt-in), the proposed access, use, disclosure and/or distribution of customer information. Because of these rights and new FCC rulings, MTE requests that customers make a choice as to the release of information affecting the type of marketing information they might receive.

NOTE: Not selecting an option to authorize customer information for marketing purposes, automatically classifies the customer as an "Opt-out" customer, making the customer eligible to receive all marketing materials.

In order to prevent release of any customer information to an unauthorized person, new rulings from the FCC state that a customer must be "authenticated". Unless the customer provides a password, MTE will not release customer information over the telephone during a "customer initiated" call.

MTE requests that the customer choose a password, and provide answers to two simple questions (one of which will be asked if the password is forgotten.) Please do not use readily available biographical information, (i.e. mother's maiden name, SS number or last four digits, date of birth, or home address.)

Please list the names and relationships of other individuals who may receive your account information (i.e. children, caregiver, interpreter, significant other, and/or spouse.) If no one is listed, MTE will only disclose requested information to the customer of record whose name/names appear on the APPLICATION FOR SERVICE. Remember, anyone asking for your information must provide your password.

PLEASE NOTE: The equipment provided is owned by MTE Communications. If service is terminated, the subscriber will be required to return any equipment provided by MTE within 7 days. If equipment is not returned within that time, the subscriber will be liable for the purchase price of the equipment.