MTE Billing Information
For telephone service connection, customers must pay an installation fee of $35 in Arizona/$25 in Idaho, and provide one of the following:
Positive credit reference (copy of current or recently paid phone bill)
A $50 deposit
The installation fee and deposit, if required, must be paid prior to the connection of service.
Monthly local service charges will be billed during the next regular billing cycle. Depending upon the service connection date, the first statement could include prorated charges from the date of connection through the end of that month. In addition, because local service is billed in advance, the statement will also include the local service charges for the billing month. Customer service representatives will be happy to answer any questions regarding billing.
Reminder notices are sent to customers if payment has not been received by the 20th of the month. If payment has not been received by the end of the month, the customer will receive a disconnect notice. The date of service termination will be printed on the notice. If service is terminated, prior to restoration of service, the customer will be required to pay all past due and current charges, plus a reconnect fee.
MTE's responsibility is to provide dial tone to the Network Interface Device (NID) on the exterior of the business or dwelling. Connecting to the NID, interiorly, will be the responsibility of the customer, as will all wiring, telephones, computers, data, video, or other equipment.
MTE Statement of Non-Discrimination
The US Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, religion, age, disability, political beliefs, sexual orientation, and marital or family status. (Not all prohibited bases apply to all programs). Persons with disabilities who require alternative means for communication of the program information (i.e. Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD.)
To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326 W. Whitten Building, 14th and Independence Ave, SW, Washington DC 20250-9410 or call 202-720-5964 (voice and TDD.) USDA is an equal opportunity provider and employer.
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